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Terms & Conditions of Service

The information below applies to products purchased at www.safariclub.co.za or by phone. Please allow 1-3 business days for a response to an enquiry or to process an order.

 

PRODUCT AVAILABILITY

You will receive an e-mail confirmation of your order.  The Safari Club makes best efforts to keep our online store updated with current inventory, but given the nature of demand, sometimes quantities will be limited or sold out before the website reflects this status. If we cannot fill your order but have the opportunity to place you on a waiting list or produce your purchase as a single order, we will inform you via e-mail provided by you during checkout.

 

PAYMENT

Prices displayed are charged in U.S. dollars. We accept all major credit cards.

 

Your credit card will be charged for the transaction after the following is complete; verification of your credit card details, receipt of credit authorization, confirmation of product availability and delivery time.

 

SECURITY

All credit card transactions on this site are processed using PayPal, a secure online payment gateway, which encrypts your card details in a secure host environment. The Safari Club does not hold your credit card details on the website.

 

SHIPPING

Shipping charges are included in our selling price.

All orders require a signature upon receipt. The Safari Club cannot be held responsible for unanticipated delays.  If there is an issue with your shipping address, you will be contacted by us via e-mail. We will hold your order for 5 business days. If no response is received, your order will be cancelled. If you have additional questions concerning shipping and delivery timeframes and fees; please contact info@safariclub.co.za

 

The Safari Club will not be held responsible for any VAT or Duty that may be charged to our customers outside South Africa.

 

All our exotic skin products (i.e. Nile Crocodile, Alligator, Python) will be supplied with a CITIES Certificate issued by the Western Cape Nature Department, certifying origin of respective skins.

 

CUSTOMER CARE POLICY

Please take note of our suggested guidelines for maintaining your item. The following suggestions will help preserve the original quality of your purchase, so you can enjoy it for years to come.

 

The best way to care for an exotic leather accessory is to simply keep it clean and dry. Do not use cleaning or conditioning products designed for cow leather; such products will damage most exotic leathers.

 

Ideally, you should clean your alligator, crocodile or other exotic leather accessory every few months with a clean damp cloth or with a cleaner specifically intended for such exotic leathers.

 

When not in use, it is important to keep your exotic leather item relatively cool and dry. If used infrequently, you should also take care that the leather (any leather) item is stored in a natural unstressed position.

 

Because all of the exotic skins used in our collection are real, they may vary in colour. 

 

RETURN, EXCHANGE & CREDIT POLICY

The Safari Club will accept items for exchange only in a case where problems with quality are found.

 

Please note that your exchange item may be out of stock by the time your return is processed.  We will notify you as to the exchange shipping date or of a refund/credit that will be issued. 

 

REPAIR POLICY

Please contact info@safariclub.co.za  regarding all repairs. We will offer complimentary repair service on any item purchased for one year after purchase, provided the fault is not due to accidental damage. For repairs on products over a year old, please include your receipt as proof of the original date of purchase and we will send you a quote via e-mail.  Repairs are subject to the availability of the original parts used in the piece.

 

PRIVACY POLICY

We process information about you in accordance with our privacy policy. By using our site, you consent to such processing and you warrant to us that all data provided by you is accurate.

 

WHOLESALERS

We thank you for your interest in The Safari Club products. To receive more information about becoming a wholesaler, please contact info@safariclub.co.za